BBCMS is a powerful end-to-end digital service including:
- Case management that’s smart and automated
- Integration with the DfT national system
- Self-service reduces Customer interaction for evidence and payment
- Efficient workflows reduce application processing times
- Built-in integration with GOV.UK Pay & GOV.UK Notify
- Powerful reporting dashboards enabling smarter decisions
Designed to efficiently manage all Blue Badge processes, it enables faster decisions for your customers and more efficient use of officer time.
Kent County Council and Surrey County Council, two of the largest Blue Badge issuing authorities, have both successfully implemented the IEG4 solution in time for the recent DfT Blue Badge system go-live.
Significantly reduce time spent on unnecessary internal & external correspondence by automatically triggering communications.
Take control of all your Applications, Renewals, Cancellations, Appeals, and Misuse reporting with dynamic workflows.
Stay on top of all your badge applications with our end to end Department for Transport integration to the national blue badge service.
Powerful Visual Reporting
Take advantage of all your blue badge data with powerful dashboard based visual reporting using Microsoft PowerBI.
Robust, reliable, and scalable - BBCMS is hosted within Microsoft® Azure
To date our customers have created:
Smarter case management
Modern and intuitive
Frequently asked questions
The system is integrated with GOV.UK Notify – At a defined point in the workflow the system automatically triggers messages within your Notify account GOV.UK Pay is linked to predefined points within the workflows and accessed through a self-service portal for customer status updates, and badge payment interface via GOV.UK Pay
We are working closely with the DfT and partners to ensure that when hidden disabilities come into force in early 2019 our IEG4 Blue Badge forms and case management will comply with the new changes.
Within the IEG4 Blue Badge software, all the system changes made by the users are recorded; including the key fields and the user actions. Access to customer records are recorded by the user and include a timestamp which is then displayed within the timeline view if the user has the relevant security permissions. The Blue Badge system also displays customer data based on the user role & permissions and it can also filter data to further refine the view.
"There was an abundance of solutions on the market but the majority would not give us the whole service that we required. We selected the IEG4 product as it provided overall greater efficiencies."
Hannah Buckley - Kent County Council