Frequently Asked Questions

IEG4 is currently working with key councils involved in the DfT Private BETA. Commencing in mid October, we fully expect to have a full working system ready for BBIS data migration early December and live from January 1st 2019. Furthermore, with our 'Out of the Box' complete form integration platform & our Rapid Workflow Editor, councils can get up and running in a matter of weeks.

We have diligently created a simple to use Rapid Workflow Editor within the case management system so that non-technical council staff can use our powerful editor to match exactly their local "To Be" operations. Furthermore, we have created DfT ready component workflows that your council can plug into your processes. For example, you may choose to use our system ready "Issue Badge Workflow" or standard "Refuse Workflow".

Yes, we have a complete end to end Blue Badge solution, that also includes the ability to create new customers and new applications using the minimum data requirements from the DfT. The system can then upload the paper application to the customer record and progress through the Blue Badge workflow to complete the Blue Badge application.

With our extensive and flexible Case Management System, you can either use the Department of Transport form or use the locally configured IEG4 form. We are working closely with the DfT and leading councils within the BETA to efficiently match national form to local from data. Early tests have shown that there is significant efficiency savings in using this method.

We are working closely with the DfT and partners to ensure that when hidden disabilities come into force in early 2019 our IEG4 Blue Badge forms and case management will comply with the new changes.

Within the IEG4 Blue Badge software, all the system changes made by the users are recorded; including the key fields and the user actions. Access to customer records are recorded by the user and include a timestamp which is then displayed within the timeline view if the user has the relevant security permissions. The Blue Badge system also displays customer data based on the user role & permissions and it can also filter data to further refine the view.

When a process is complete the user is able to delete items attached to the customer record. The items are notes and documents which are older than X amount of days, and this is set at system level by a council user with the relevant permissions. Within the system, workflows can be abandoned with no further action. If a process is closed, rejected or refused; after a successful appeals process, the system will activate a new post appeal process for that customer with the original data that was provided (unless previously deleted).

The Blue Badge system can automatically generate communications by using email, SMS and pdf templates, with the ability to pre-populate templates with defined data workflows, forms and customer records. Within the system workflow stages, there is an alert BAR (Blue, Amber and Red). This displays the changes based on target stage times within the workflows. At each defined point in the workflow, the system can automatically generate the type of communication best suited for that specific customer based on their preference.

Currently, we integrate with Capita pay360 and Northgate’s Paris payment systems. However, we are aware of Civica’s payments and Gov.uk Pay and can therefore provide these integration options should councils require this function. Additionally, the IEG4 Blue Badge system can automatically send a payment request to a customer on approval of their application. This reduces the need for upfront payments, longer processes through having to wait for postal payments and unnecessary customer communications if the application is not successful.

Yes, the Blue Badge Case Management system can import data from a CSV file with a specific format into customer records, including historical data from the BBIS system. A CVS document and instructions on the description of each field within the CVS document will be made available. The BBIS exported data can then be mapped to the relevant IEG4 CVS file for upload. This is included in the software price.

Within the IEG4 case management system customer services can start a new application over the phone or continue the application from the last point of entry enabling customer service staff to to complete the application by other means such as over the phone. This is one of the many benefits of the end to end Blue Badge software solution, enabling councils to harness complete control of each application, case & workflow.

We have created our forms to give councils an extensive array of designer options, that include, form text editable fields and the ability to include and exclude local discretionary questions, enabling councils to set the local blue badge processes according to their policies and manage national changes direct from our form designer. Furthermore in the advent of the release of information regarding the changes to include Hidden Disabilities, IEG4 will update all forms to remain consistent with national policy.

With the IEG4 Blue Badge system your council will be able to order, renew and cancel Blue Badges direct from the software, keeping track of all your applications and workflows. We will be using the National DFT API's to place an order to print, retrieve a individual blue badge reference number, and cancel a badge should a council decide to take this action all from the IEG4 system.

We have an automated mechanism that is able using user definable date ranges to take data, anonymise it and push into a data warehouse for reporting. The benefit of this of course being that data is not being held unreasonably (GDPR compliance) yet the authority still has the benefit of trend & analytical reporting over time.

We are concerned about procuring a Case Management System in time, with the ongoing transition from the BBIS system to the new BBDS. Is the IEG4 system going to be ready for January 1st?
IEG4 is currently working with key councils involved in the DfT Private BETA. Commencing in mid October, we fully expect to have a full working system ready for BBIS data migration early December and live from January 1st 2019. Furthermore, with our 'Out of the Box' complete form integration platform & our Rapid Workflow Editor, councils can get up and running in a matter of weeks.
We have undertaken an efficiency exercise with our Blue Badge team. Can the system reflect our "To Be" processes?
We have diligently created a simple to use Rapid Workflow Editor within the case management system so that non-technical council staff can use our powerful editor to match exactly their local "To Be" operations. Furthermore, we have created DfT ready component workflows that your council can plug into your processes. For example, you may choose to use our system ready "Issue Badge Workflow" or standard "Refuse Workflow".
Our council still uses paper applications, does your system support this?
Yes, we have a complete end to end Blue Badge solution, that also includes the ability to create new customers and new applications using the minimum data requirements from the DfT. The system can then upload the paper application to the customer record and progress through the Blue Badge workflow to complete the Blue Badge application.
Does the IEG4 system use the Department of Transport Customer form?
With our extensive and flexible Case Management System, you can either use the Department of Transport form or use the locally configured IEG4 form. We are working closely with the DfT and leading councils within the BETA to efficiently match national form to local from data. Early tests have shown that there is significant efficiency savings in using this method.
To what extent are future developments/changes to Blue Badge criteria included when hidden disabilities applications go live?
We are working closely with the DfT and partners to ensure that when hidden disabilities come into force in early 2019 our IEG4 Blue Badge forms and case management will comply with the new changes.
What audit functionality does IEG4's case management system provide?
Within the IEG4 Blue Badge software, all the system changes made by the users are recorded; including the key fields and the user actions. Access to customer records are recorded by the user and include a timestamp which is then displayed within the timeline view if the user has the relevant security permissions. The Blue Badge system also displays customer data based on the user role & permissions and it can also filter data to further refine the view.
How does your system manage data retention and the appeals process?
When a process is complete the user is able to delete items attached to the customer record. The items are notes and documents which are older than X amount of days, and this is set at system level by a council user with the relevant permissions. Within the system, workflows can be abandoned with no further action. If a process is closed, rejected or refused; after a successful appeals process, the system will activate a new post appeal process for that customer with the original data that was provided (unless previously deleted).
Does Automated communications include SMS?
The Blue Badge system can automatically generate communications by using email, SMS and pdf templates, with the ability to pre-populate templates with defined data workflows, forms and customer records. Within the system workflow stages, there is an alert BAR (Blue, Amber and Red). This displays the changes based on target stage times within the workflows. At each defined point in the workflow, the system can automatically generate the type of communication best suited for that specific customer based on their preference.
Can the IEG4 Blue Badge system take online payments?
Currently, we integrate with Capita pay360 and Northgate’s Paris payment systems. However, we are aware of Civica’s payments and Gov.uk Pay and can therefore provide these integration options should councils require this function. Additionally, the IEG4 Blue Badge system can automatically send a payment request to a customer on approval of their application. This reduces the need for upfront payments, longer processes through having to wait for postal payments and unnecessary customer communications if the application is not successful.
Can you import the historic data from the outgoing BBIS system and if so is this included within the software price?
Yes, the Blue Badge Case Management system can import data from a CSV file with a specific format into customer records, including historical data from the BBIS system. A CVS document and instructions on the description of each field within the CVS document will be made available. The BBIS exported data can then be mapped to the relevant IEG4 CVS file for upload. This is included in the software price.
Can customer services assist with the competition and partially completed forms?
Within the IEG4 case management system customer services can start a new application over the phone or continue the application from the last point of entry enabling customer service staff to to complete the application by other means such as over the phone. This is one of the many benefits of the end to end Blue Badge software solution, enabling councils to harness complete control of each application, case & workflow.
Are the IEG4 Blue Badge forms configurable by local staff to make changes as & when policy changes come from the DfT?
We have created our forms to give councils an extensive array of designer options, that include, form text editable fields and the ability to include and exclude local discretionary questions, enabling councils to set the local blue badge processes according to their policies and manage national changes direct from our form designer. Furthermore in the advent of the release of information regarding the changes to include Hidden Disabilities, IEG4 will update all forms to remain consistent with national policy.
What is the integration with the national system of record?
With the IEG4 Blue Badge system your council will be able to order, renew and cancel Blue Badges direct from the software, keeping track of all your applications and workflows. We will be using the National DFT API's to place an order to print, retrieve a individual blue badge reference number, and cancel a badge should a council decide to take this action all from the IEG4 system.
Can the system anonymise data after a set period after the last contact, so that it can still be used for statistical analysis?
We have an automated mechanism that is able using user definable date ranges to take data, anonymise it and push into a data warehouse for reporting. The benefit of this of course being that data is not being held unreasonably (GDPR compliance) yet the authority still has the benefit of trend & analytical reporting over time.